After filling, checking and signing the main part of the contract containing the basic information about the rental car and the rental terms our Manager in the customer’s presence fills the addition to the contract in the form of acceptance-transfer. To do this, along with the tenant they inspect the car and sets it on the digital camera all visible damage: note all defects on the diagram of the vehicle in the act of reception-transmission. As in the original contract specifies the ID number of the car. The act also specifies the following things: Jack, wheel wrench, spare wheel, first aid kit, warning triangle, anti theft alarm, vehicle documents (technical passport and insurance) and other items that come with the car. Our Manager makes machine photos from different sides for a more thorough recording of the condition of the paintwork and condition of the cabin. On request it can be done and the tenant. The car will be washed and fully dressed.
How is the return of the vehicle to the rental company?
Open response
the Tenant, it is desirable to return the car clean and gassed up, in case of contamination, the employees themselves will produce the sink or fill the car. Services rendered by the employees of the company are paid according to the rates specified in the contract. The cost of such work depends on the class of car. The process of handing the car back to the lessor on the basis of information specified in the act of transfer and acceptance. The car passes re-inspection to identify applied during operation damage during the period of the lease. In case of such damage, depending on their nature and causes, the tenant further compensate for the repair or document is required for recovery under the insurance policy. We value every customer and try to approach loyal to the damage compensation.
what the technical condition of the leased car? What guarantees that it will not break down during rental?
Open response
company Cars undergo regular inspection and routine maintenance and rehabilitation work at authorized service stations. Before passing directly to the tenant, the machine checks for the presence of essential fluids and checked the current technical condition of elements subject to visual inspection. We constantly monitor the serviceability of the chassis, the wheels and the overall condition of the car. Due to the poor road surface on the territory of our country, vehicles are systematically diagnose and repair!
insured cars?
Open response
All our cars are insured with the insurance policy (fortress Kodak, insurance) – this type of insurance pays in full compensation for the second and third persons in the case that you were wrong. in addition to the mandatory insurance of civil liability vehicles are insured under the CASCO contract, the purpose of which compensation of loss of the rented car. Hull insurance has no conditional franchise, that is, monies passed to the insurance company when applying damage in a small size. The tenant is liable in the amount of the Deposit (Deposit) assignment is when the damage compensate the insurance deductible.
I am a citizen of another state I rent a car?
Open response
you will be required to provide original documents for the Treaty:
— your passport; — internal passport or document of temporary registration (if the country you drove it or are constantly on the territory of Ukraine); — driver’s photo ID, preferably a driver’s license of the international sample International Driving Permit which is valid only in combination with internal rights.
do I Need to leave a Deposit (Deposit) – Deposit for leased car?
Open response
Deposit Amount (Deposit) depends on the chosen vehicle. Our website contains current information on prices and the amount of bail for each of the vehicles of the fleet. Deposit is mandatory, without which one cannot obtain a car in our service (and most others).
Can I get a car if I am under 22 years of my driving experience less than 2 years?
Open response
In this case there is an individual approach depending on the car and documents of the lessee.
Can I travel in a rented car outside the region?
Open response
Yes, the region of operation of cars all Ukraine, except for Lugansk and Donetsk regions, and with the exception of Crimea.
Can I get car hours of your service?
Open response
Yes, it is possible by prior booking. When necessary, we work 24 hours a day, but making reservations during working hours of the office.
I want to book the car how to do?
Open response
At our website online you can book a suitable car in the form of pre-order, send an email message to You a messenger, or simply call the number specified in contacts.
How to extend the rental?
Open response
You need to notify us in any convenient way, preferably not less than one day before the date of expiry of the lease. After the agreement will need to pay for additional days of rental at the rate specified on the website, a convenient way for you:
— cash in the office of the company;
— Bank transfer to the Bank card;
We want to return the car early is there a penalty?
Open response
You must notify the lessor not later than one day before putting the car in case of early return of car rental cost not used days held 30 percent, and the remainder is refunded to the tenant.
How to cancel a reservation for a rental car?
Open response
This must be done as soon as you realize that a car is not needed. To cancel a reservation for a rental car, you can contact the Manager a call or sending a message to the contact numbers in any convenient way.
is there a daily mileage limit when renting a car?
Open response
Daily mileage limit is 350 km (for premium cars – 300 km), the Total mileage limit is calculated as follows: number of days multiplied by 350 miles = total mileage limit. Anything above the General limit, to be paid for each additional kilometer at rates specified in the contract. Rates a re dependent on the class of car and rising from economy to premium. For example, if you take a car for 10 days – total mileage limit is 3500 km, and you drove 5,500 km. Then you must pay an additional fee at the time the car 2000 km extra mileage at the rate of the corresponding class.
You may submit the car to me at the right place?
Open response
car delivery at the address is a paid service. Pay individually depending on time and place. Within the city it is a payment in the amount of 250 UAH to 750 UAH. The amount increases depending on the distance to branch and time of day.
Can you pick up or drop off a car at the airport or train and bus station?
Open answer
Yes, such a service is paid extra!
The car crashed during rental, what to do and who pays for it?
Open answer
This can theoretically happen with any car and even a new one from the passenger compartment. The first thing you should do in this situation is to inform us of what happened and to describe the essence of the breakdown as clearly as possible. Our company as soon as possible, after you notify, will take action to quickly repair or replace with a working car of the same class for comfortable movement on the car further. Repair of the vehicle in full is paid by the lessor, except if the breakdown occurred due to improper operation by the Lessee.
What must be done in an accident?
Open answer
1. Inform the company about the causes of the accident, injuries, the location of the car and the measures taken. 2. Call the police: “dial the number 102 ” and arrange for an accident. 3. Take all possible measures to preserve the car that was rented.
